Shipping policy

Shipping Policy

Last Updated: June 2026

At Royal Stride, we are committed to providing a reliable and transparent shipping experience. Please review our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are subject to verification and approval before shipment.

Orders are generally processed within 1–3 business days after confirmation. During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended.

Orders are processed only on business days and do not include weekends or public holidays.

2. Shipping Times

Estimated delivery times vary depending on the destination, carrier availability, and local logistics conditions.

Typical delivery times range between 5 and 15 business days, although actual delivery times may vary.

Delivery estimates are provided for informational purposes only and are not guaranteed.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during the checkout process before the order is finalized.

From time to time, Royal Stride may offer promotional free shipping on selected products, destinations, or order values.

4. Order Tracking

When tracking information is available, customers will receive tracking details after the order has been processed and shipped.

Please note that tracking updates may take several days to appear depending on the carrier's systems.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs inspections and clearance procedures

  • Transportation disruptions

  • Carrier operational delays

  • Public holidays

  • High shipping volume periods

  • Incorrect or incomplete shipping information

Royal Stride is not responsible for delays caused by third-party shipping providers.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect information is provided:

  • Delivery may be delayed.

  • Additional shipping fees may apply.

  • The order may be returned by the carrier.

Royal Stride is not responsible for packages lost or delayed due to incorrect customer-provided information.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address information

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

we may contact the customer to arrange reshipment. Additional shipping charges may apply.

8. Lost Packages

If a package appears to be lost in transit, customers should contact us through the support channels available on our website.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

9. Damaged Packages

If your package arrives visibly damaged:

  1. Take photographs of the package and product immediately.

  2. Retain all packaging materials.

  3. Contact our customer support team as soon as possible.

Claims for shipping damage may require supporting documentation.

10. Customs, Duties, and Taxes

Depending on the destination country, customs duties, import taxes, or other government fees may apply.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Royal Stride has no control over customs procedures or fees imposed by local authorities.

11. Delivery Confirmation

A shipment may be considered delivered once the carrier confirms successful delivery to the address provided by the customer.

Customers are encouraged to monitor tracking information and ensure someone is available to receive the package when necessary.

12. Force Majeure

Royal Stride shall not be held responsible for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Strikes or labor disputes

  • Pandemics

  • Transportation disruptions

  • Technical failures

  • Other force majeure events

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

14. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us through the support channels available on our website:

Website: royalstride.shop