Refund policy

Refund & Return Policy

Last Updated: June 2026

At Royal Stride, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. General Return Policy

We accept return requests within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Not show signs of excessive wear, damage, or misuse.

  • Include all accessories, manuals, and components originally received.

Royal Stride reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, neglect, or improper handling.

  • Items returned without prior authorization when required.

  • Products showing excessive wear beyond normal inspection.

  • Gift cards, downloadable products, or other non-physical items, where applicable.

3. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the product and any damage or discrepancy.

We will evaluate the situation and, when appropriate, provide a replacement, refund, or alternative solution.

4. Return Process

To initiate a return request:

  1. Contact our customer support team through the contact methods available on our website.

  2. Include your order number and reason for the return.

  3. Wait for return instructions before shipping any item.

Unauthorized returns may not be accepted.

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider or financial institution.

  • Shipping costs are generally non-refundable unless required by applicable law or due to an error on our part.

6. Exchanges

We may offer exchanges for defective, damaged, or incorrect items, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or an alternative product of equal value.

7. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return procedure outlined in this policy.

8. Return Shipping Costs

Unless otherwise required by applicable law or in cases where we have made an error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Royal Stride cannot guarantee receipt of returned packages.

9. Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting our support team may delay the resolution process and could require additional documentation.

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us through the support channels available on our website:

Website: royalstride.shop

We are committed to providing a fair and transparent shopping experience for all customers.